Privacy Policy

Last Updated: 22/03/2025

Welcome to Doclenk! By accessing or using our platform, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Introduction

Welcome to Doclenk! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data. By using Doclenk, you consent to the practices outlined in this policy.

2. Information We Collect

We collect the following types of personal data:

Account Information: Name, email address, phone number, and profile details.
Educational Details: Course, college, and study-abroad preferences.
Social Media Links: If provided by users for networking purposes.
Location Data: To match users with relevant services.
Transaction Data: Payments made within Doclenk for premium features.

Technical Data: IP address, device type, browser type, and platform usage statistics.

3. How We Use Your Data

We use your data for the following purposes:

To provide and improve our services
To connect students with service providers.
To facilitate networking among students.
To process payments for premium features.
To communicate important updates and promotional offers.
To ensure platform security and prevent fraud.

4. Legal Basis for Processing

Under GDPR and DPDP, we process personal data based on the following legal grounds:

Consent: When users voluntarily provide data for specific purposes.
Contractual Obligation: To provide services requested by users.
Legitimate Interest: To improve our services and user experience.
Legal Compliance: When required by law.

5. Data Sharing & Third-Party Services

We share personal data with service providers to enhance the user experience.
Business details of service providers may be shared with students.
We do not sell personal data to third parties.
Third-party payment processors handle financial transactions securely.

6. Data Storage & Security

Data is stored on secure servers in India or other international locations.
We implement encryption and access control to protect user data.
While we implement security measures, users are responsible for protecting their login credentials. Although we strive to safeguard your data, we cannot guarantee 100% security. We are not liable for any data loss beyond our control, including but not limited to hacking, natural disasters, and data handling or storage issues caused by third-party service providers.
Third-party payment processors handle financial transactions securely.

7. User Rights Under GDPR and DPDP

Users have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of personal data. Right to Rectification: Correct inaccurate or incomplete data.
Right to Restrict Processing: Limit the processing of your data.
Right to Object: Withdraw consent to data processing.
Right to Data Portability: Receive your data in a structured format.
To exercise these rights, contact us at hello@doclenk.com


8. Data Retention

We retain personal data for as long as necessary to:

Provide our services.
Comply with legal obligations.
Resolve disputes and enforce agreements.

9. Cookies & Tracking Technologies

We may use cookies to enhance user experience and analyze platform usage.
If used, users can manage cookie preferences through browser settings.

10. Referral & Affiliate Program

Users participating in referral programs agree to the terms outlined in our Terms & Conditions.
Referral payments are processed within 6 to 12 months after a verified referral.
Fraudulent participation in the referral program may lead to account suspension.

11. Policy Updates

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or platform announcements.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:
Email: hello@doclenk.com
Address:
Doclenk
Ground floor, Innerspace
SRM road, Kaloor, Kochi
682018

By using Doclenk, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.