Privacy Policy - Doclenk

1. Who We Are

Doclenk ("we", "our", "us") is operated by Doclenk, Ground Floor, Innerspace Coworking, SRM Road, Kaloor, Kochi, Kerala – 682018, India. We are India's student aggregator platform connecting students with educational consultancies and related services.

If you have any questions about this policy, contact us at info@doclenk.com.

2. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and location when you create an account.
Educational background and preferences when using our consultancy finder or other services.
Communications you send us, including support requests and feedback.
Payment details when you use paid services (processed securely by third-party providers).

We also collect information automatically when you use our platform:

Device information (browser type, operating system, IP address).
Usage data (pages visited, features used, time spent on the platform).
Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

Create and manage your Doclenk account.
Match you with relevant consultancies, accommodation providers, and other services.
Send you service updates, confirmations, and relevant notifications.
Improve and personalise your experience on the platform.
Communicate with you about new features, promotions, and updates (you may opt out at any time).
Comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Partner Consultancies & Service Providers: When you initiate contact or submit an enquiry, relevant information is shared with the selected partner to facilitate the connection.
Service Providers: Trusted third parties who help us operate the platform (hosting, analytics, payment processing) under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental authority.

Any partner who receives your data is bound by our Partner Agreement and applicable data protection laws.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at info@doclenk.com. We will process deletion requests within 30 days, subject to legal retention obligations.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at info@doclenk.com.

7. Cookies

We use cookies and similar technologies to improve your experience, understand usage patterns, and personalise content. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our platform.

Types of cookies we use:

Essential cookies: Required for the platform to function (login sessions, security).
Analytics cookies: Help us understand how users interact with the platform.
Preference cookies: Remember your settings and personalisation choices.

8. Security

We implement industry-standard security measures to protect your personal data, including encrypted connections (HTTPS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Doclenk is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or concerns:

📧 info@doclenk.com

📞 +91 87144 73982

📍 Doclenk, Ground Floor, Innerspace Coworking, SRM Road, Kaloor, Kochi, Kerala – 682018